He was able to gather all sorts of information from them once they connected to the Internet – 'I was able to find out not just an IP address, which is what a typical anti-theft product like LoJack would provide, but an actual physical address, the names of the user's girlfriend and family, how to access their bank accounts, and even turn on the microphone on the laptop and listen to what they were saying while they were typing.' Scary stuff, but within two weeks of contacting law enforcement, he was able to get back both machines to their original owners.

Most people use it for fairly benign purposes but Hemig figured out quickly after the laptops were stolen that he could use the software to track down where the machines were being used. This agent can do a lot of different things, such as remotely control the machine, update drivers, and install a keylogger to keep track of what the user is doing. Greg Hemig, the operator and owner of the business, has been a Kaseya customer for years and tries to get all of his PC support clients to install the Kaseya agent on their machines. The thefts were independent events, with only one thing in common: both of them were managed by the same Sacramento VAR, Capital Computer Guys. But lately thieves are getting caught because of better software tools that are on the laptops, and this is a story about two laptops that were stolen several months ago. Have you ever had your laptop stolen? I did several years ago, from the trunk of a locked car in a suburban shopping mall.

How to install kaseya agent on mac